Frequently Asked Questions

About Nurse Next Door

There are so many home care franchise brands out there. What makes Nurse Next Door different than all other home care companies?

Bold Brand: Stand out from the crowd with our industry-disrupting bold pink brand! Learn more on why people love Nurse Next Door’s brand.

Centralised Call Center: In the home care industry, scheduling is one of the key limiting challenges and why so many home care business owners suffer burnout. Our unique Care Services Center manages the scheduling function of our Franchise Partners’ businesses 365 days a year so you can focus on growth.

Included with our Centralised Scheduling, our team is actively in contact with caregivers to ensure someone is always present with clients as scheduled – whether it’s for a visit at 3 in the afternoon, or 3 in the morning.

Premium Client Experience: Our Happier Ageing philosophy means we provide more than just tasks. We get our clients back to doing things they love! 

Learn more about Nurse Next Door in the Why Us? section on our website.

How did Nurse Next Door start?

See Our Story and to hear about how our Co-Founders started Nurse Next Door together, and built it into what it is today.

Franchising

Are you active in my area?

We are active in the US, Canada, Australia and England with over 400 locations.

Nurse Next Door is one of the fastest growing franchise systems in offering both skilled and non-skilled senior home care, having increased our growth from 28 franchise transactions in 2020 to over a 140 franchise transactions in 2022.

What is the process to be awarded a franchise (how long and what’s involved)?

The process can take as little as 4 to 8 weeks, but depends on several factors. Visit our Steps to Ownership Page for more information.

Do I need medical or health care business experience?

No.

While a medical or health care background can be an asset, it certainly is not required. Nurse Next Door is looking for passionate, hardworking, sales-oriented business owners who can build relationships and lead teams.

How much money do I need to open a Nurse Next Door franchise?

Nurse Next Door’s franchise investment ranges from £93,350 to £140,300. For a detailed breakdown of the investment please visit what are my startup costs?

Are there financing options to open a Nurse Next Door franchise?

Nurse Next Door’s Franchise Development team can walk you through the various ways franchisees typically secure funding. While Nurse Next Door does not provide financing directly, banks are generally receptive to funding franchises, simply because they are seen as a safer route than setting up your own business from scratch. 

What is the franchise fee and what do I get?

The initial franchise fee is £40,000. It gets you access to our world-class brand, systems, training, on-boarding and protected territory you’ll need for your franchise. It gives us bandwidth to provide you with the initial support and training you’ll need to get set up for success, as well as the proven business systems we use across the board.

Included in your franchise fee is our Franchise Opener program, with our week-long virtual training.

What type of owner is Nurse Next Door looking for?

We look for people who align strongly with our core values. Someone with a tender touch and the tenacity of a bulldog. Nurse Next Door requires a hard-working, sales-oriented leader who can connect with influencers in their community.

Here are characteristics that we seek in any Franchise Partner:

• Caring has to be in your heart. The drive to build a business with profit and heart.
• Sales & Marketing Aptitude (experience is a plus, but you must have the aptitude)!
• Strong Leadership Skill
• Tenacity

Please see Ownership Attributes for more details.

What kind of support will I get as a Franchise Partner?

We pride ourselves on robust Franchise Partner support. As a new business owner–you’ll have a lot on your plate before and after launch.  Nurse Next Door has a robust training and support system to set you up for success and continue to support you as you grow your business.

Our training and support include:

• Initial and ongoing training
• Operations manual
• Regular coaching calls
• Regional meetings
• Annual conference
• Weekly discussion calls with other Franchise Partners
• Peer support from Franchise Partners and more!

Visit Training & Support for detailed breakdown of our robust systems and support to set Franchise Partners up for success!

How much can I make with a Nurse Next Door franchise?

Success looks different for each of our Franchise Partners. Later in the process, we will work on a financial plan in forecasting your business that will help you find the answers you need.

You will also get to speak to a cross section of our Franchise Partners and they will be able to share specifics of their business including the financials during the Validation Call step in the Franchise Discovery Call.

How quickly will I break-even?

Break-even differs for everyone.

As you explore our franchise opportunity further, you’ll get to hear from our Franchise Partners firsthand about their break-even experiences.

Hiring & Operations

Once I’m a Franchise Owner, how do I hire, manage, and retain caregivers?

At Nurse Next Door, we don’t just hire anyone.

Throughout our Training & Support, we will coach you through how to find great caregivers to join your team. Online job boards, social media,  word of mouth referrals and job fairs are the most effective ways our Franchise Partners have found and hired great caregivers.

We find that caregivers with the right skill sets resonate with our brand and a rewarding career, over a job that just promises them hours.

What type of support does Nurse Next Door provide with hiring?

The above methods: Job Boards, Social Media, and Word of Mouth will be introduced and covered in detail during Training Week with us as a new Franchise Partner.

Ongoing support are provided by your Business Coach, and Marketing and People teams to ensure you’re on the right track to reach and connect to applicants using up-to-date resources and tools!

What do I do in this business?

A Nurse Next Door franchise is catered towards individuals who are leaders, have an entrepreneurial passion and undeniable level of tenacity.

You’ll manage a team, hiring caregivers and other team members to support your business as you grow. You will be representing your business and brand in your local community. You will build relationships with local healthcare organisations in your community (hospitals, CCGs, social workers, GPs etc), attend/host events to educate the public on home care being an option to consider! The core purpose of a Nurse Next Door franchise is to make lives better.

Our Care Services Center will support you 365 days a year, 7 days a week with all scheduling requests so you can focus on being out in the community building connections and referrals.

Interested in learning more about what you’ll do in this business? Download our Franchise Report and learn more today.

Licensing & Legal

Wondering how to get licensed for your home care business? Our team will guide you through the licensing process with the CQC. We got the forms you need to fill out and submit, and we will walk you through every step of the way. 

Medical

What’s the difference between Medical and Non-Medical companies?

In Private home care, there are two types of providers of these services.

Non-medical (non-skilled) services: This includes companionship, cooking and cleaning, light housekeeping, personal care (such as grooming) etc.

Medical (skilled) services: This includes all of the non-skilled services plus hands-on, medical services administered by a Registered Nurse. This could include medication management, post-hospitalisation care, wound cleaning and more.

Being able to provide skilled services means the full-spectrum of care. It gives a home care business owner the advantage of being able to service all types of clients, widening your potential base of clientele. Professional Referrals like hospitals will prefer your business over other non-skilled providers as you can provide premium, medical services as the patient is discharged and ensure they have optimal care after a surgery and reduce the risk of readmission. 

Nurse Next Door’s model is to provide a full-spectrum of services to best meet our clients’ needs and ultimately allow our clients to age at home, happily, safely and healthily. 

Didn’t find your question answered above?

Get in touch with us today!